call centre (Remove filter)
After Work
After Work
Events happened they did their activities
From basketball to hiking to soccer
Via drinking to eating to fucking
It was the same as any other job
Time to destress from the stressful job
Even if pushing their bodies to the limit
Hike a five hundred metre peak after shift
Or drink a dozen beers with vodka chasers
Takes the stress of the job away
What is your a...
Wednesday 21st August 2024 4:15 am
The Return
The Return
The Fake God was back on the prod floor
He sat in his old chair told the old jokes
His old support team sat or stood smiling
Most of them were happy their master was back
Tho one or two wore frowns or did fake smiles
One guy previously said he wasn’t happy
He wanted the Fake Boss out for good
Now he was back for good or till next time
When he bucked the metrix...
Wednesday 21st August 2024 4:14 am
Not Hopping
Not Hopping
Some trainers in the BPO industry
Have worked in 20 or 30 different places
Brian met 2 or more such trainers
Both had worked in dozens of centres
Between a month’s training and years
Finally settling down to train others
Being hoppers no more job to job
Instilling their skills info knowledge
With wisdom guidance mind set
It takes skill to be a tr...
Wednesday 21st August 2024 4:12 am
Change Time
Change Time
Do some reps miss the selling?
When they’re between call centre jobs
Not able to close a sale for B2B
Or get a Sirius XM radio upgrade
What of reps doing tech support
Fixing broken TVs and infra-red heaters
Same shit different shift on and on
Dial dial inbound joy call queuing
Sup call where’s your TL?
They’re MIA having a secret smoke
While the reps struggle on
This shif...
Wednesday 21st August 2024 4:11 am
Kookie
Kookie
The job got really kookie
2 almost sales in a day
Both failed at the VT stage
1 was the wrong business name
Plus a scheduled meeting
1 was a customer sick of holding
Who chatted with his pal
The calls added to a prior 1
This cx wanted the service
On a future date not today
Call me back in a week
2 sales that never were
A 3rd if the cx still agrees
...
Wednesday 21st August 2024 4:09 am
Mr Fraudy
Mr Fraudy
They talk about bringing back the corrupt boss
The camp is divided down the middle
Some for the boss the arse lickers
Some not for the boss the honest ones
A right storm is brewing!
The mango tree and cig area
Plus toilets and canteen buzzed
The old fraudy manager will return
If he does then I will go to war
Start off with a Messenger GC
So all...
Wednesday 21st August 2024 4:08 am
haiku
It all happens there/work in a call centre job/go do what you want
Wednesday 21st August 2024 3:55 am
Night Day Educate
Night Day Educate
Brian worked on 2 very different education accounts
One was UK based with 6 main call drivers
3 of these had sub topics of varied concerns
He took calls off teachers needing help
He was trained on all 6 main concerns
But only took calls on 3 of them
47% of the reps resigned
The other account was very different
Like comparing a bicycle to a truck
...Wednesday 21st August 2024 3:43 am
branded
The call centre rep/was branded on his top arm/it hurt for six months
Tuesday 20th August 2024 5:54 am
Tea Biscuits
Tea Biscuits
The call centre rep turned the gal's life upside down
She was state apparatus gal married to a serving cop
The rep was a historical Soviet communist
He called the gal to see how she was his calls were ignored
It came out she fled to her relative away from the city
6 months pregnant by the red rep plus 3 kids with the cop
His calls and texts went thru to the cop di...
Monday 19th August 2024 2:31 pm
Times Over
Times Over
The Fake God gloated and said
'Hey mate I win this round and for good'
He nodded and replied yes you win here
But not for good tho I'll accept the NTE
No disputes as numbers don't lie
Yes boss I know I failed in sales
Do what you will transfer or fire me
I'll transfer you to collections
Brian went on to say why did you
Follow me four times over Asia?
I worked in Bangkok and M...
Monday 19th August 2024 2:26 pm
Now Different
Now Different
He once wondered if there was a rep
Who actually wore different coloured footwear?
He wondered this for years a stupid thought
And then there he was a rep in different shoes!
The rep appeared to be a narcissist by image
With one arm fully tattooed and tied back hair
An air of importance surrounded him
He wasn't a manager or boss just a rep
Not necessarily b...
Monday 19th August 2024 2:19 pm
Big Fat 0
Big Fat 0
The rep ended the year with 0 sales
There were 10 selling reps in total
9 got sales and 1 didn’t get any
The other 9 got between 1 and 11
Number 10 rep was pegged at 0
He got 7 sales in October
And 5 in November but before then
Both August and September were 0
Why are the rep’s sales up and down?
He doesn’t know and does his best
He would have 2 or 3 but ...
Monday 19th August 2024 2:08 pm
Chalk Times
Chalk Times
The reps wondered what the chalk marks were in the office
On a couple of work stations in the coaching office
On the managers desk in the sleeping quarters
In the rest room by the gym area and other places
It was where their randy coach had bonked 3 other agents!
Monday 19th August 2024 2:06 pm
Managers’ Monday
Managers’ Monday
The agents dial the leads and opportunities to try to get sales
One rep has 77 manual dials and no more
Another had 47 manual dials plus 340 outbound dials
Others have similar numbers none under 200
The 88 rep got beasted off his sup for laziness
And was made to promise to step up and do more calls
Each agent had to count then report the call numbers
The TL...
Monday 19th August 2024 2:00 pm
Power Mad
Power Mad
The power mad manager threatened to fire the worker
Who made a customer’s account so he could get the sale
This never happened for the manager saw it happen
Cancelled the new account almost fired the worker
Never said well done for using initiative or adeptness
He was power tripping made an example of him
Nobody will create a new account without my Yes!
Even if it...
Monday 19th August 2024 1:51 pm
Same Song
Same Song
The song is the same on this account
Quite similar to the song on your account
Our beat is different you’ve more bass
The words are the same you relate
A song about a job where all isn’t fine
It was at first then it changed
The reasons don’t matter what does
Is the fact you get it my feelings
My sentiment to the bosses
Who treat us like cannon fodder
Food...
Monday 19th August 2024 1:39 pm
Moral Corruption
Moral Corruption
There was once a boss who was so vain
With long hair like a girl
He ran his fingers thru this
And swished his tail and his locks
Oh look such a pretty Alpha male boss
With all the selling skills and power
He had a 2nd in command a lieutenant
Whose position was higher than his chair
Both used a 3 step selling technique
It got good results for...
Monday 19th August 2024 1:33 pm
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