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nickspoetrybooks4@yahoo.co.uk

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Things Change

by NICK ARMBRISTER

Things Change

Because a rep in the BPO becomes a supervisor then manager

This doesn’t give them the right to belittle other support and reps

Especially bullying and using bad words or snide comments

This upsets agents and makes them feel bad and perform worse

Plus it alienates them from the support and makes them look bad

In front of the entire team and often call centre which is...

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Tuesday 20th August 2024 5:48 am

work ethics   call centres   high attrition

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