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haiku

by NICK ARMBRISTER

It all happens there/work in a call centre job/go do what you want

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Wednesday 21st August 2024 3:55 am

call centre   work ethics   free will

Reasons

by NICK ARMBRISTER

Reasons
He worked in many BPO call centres and was considered a tenured agent
Meaning he knew what he was doing and could be trusted not to fuck up
Not all tenured reps were so trustable or blemish free some really screwed up
Getting caught having sex in the security office with the guard watching the CCTV
Spotted raiding the biscuit cabinet that belonged to one of the vendors
Attempting to ...

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Tuesday 20th August 2024 6:11 am

good morals   work ethics   trust

Things Change

by NICK ARMBRISTER

Things Change

Because a rep in the BPO becomes a supervisor then manager

This doesn’t give them the right to belittle other support and reps

Especially bullying and using bad words or snide comments

This upsets agents and makes them feel bad and perform worse

Plus it alienates them from the support and makes them look bad

In front of the entire team and often call centre which is...

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Tuesday 20th August 2024 5:48 am

work ethics   call centres   high attrition

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  • 2024 (3)

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